Terms of Use

These terms apply between you as the user and Janos Wartig as the provider of the Raqet AI app. We only accept differing terms if we have expressly agreed to them in writing.

Raqet AI is an app for automatic video analysis in tennis. It detects rallies, edits your recordings and provides insights into your game. The exact range of features may evolve over time, as long as the essential character of the service is preserved.

To use the app you can create an account with Apple, Google or your email address. If you are a minor, you may only use the app with the consent of your parents or legal guardians. You warrant that you provide only information relating to you and that is accurate. You are responsible for keeping your sign in credentials confidential and for notifying us without delay of any unauthorised use. You can delete your account at any time within the app.

All rights to the app, the website and our own content belong to us. We grant you a simple, non transferable right, limited to the term of the contract, to use the app as intended and exclusively for your own purposes. Any use of the app and the website beyond this, such as its reproduction, modification or distribution, is not permitted without our consent. Your own recordings and the clips created from them are not covered by this; their use is governed by the section "Your content".

Raqet AI offers a free basic version as well as a paid Pro subscription with extended features. The applicable features and prices are shown to you in the app before purchase.

Purchases and subscriptions are handled exclusively through your Apple account in the App Store. Billing, renewal and management of your subscription take place through Apple under the terms applicable there. An active subscription renews automatically unless you cancel it at least 24 hours before the end of the current period in your Apple settings.

As a consumer you are generally entitled to a fourteen day right of withdrawal for paid digital services from the conclusion of the contract. Since purchases and subscriptions are concluded and processed through the Apple App Store, withdrawal and refunds are handled under Apple's terms and through Apple's channels. You can therefore request a refund directly from Apple.

Independently of this, you may notify us of your withdrawal with a clear statement, for example by email to support@raqetai.com. If you expressly agree that performance begins immediately, the right of withdrawal may expire early once the contract has been fully performed.

You can cancel your subscription at any time through the subscription management of your Apple account. The cancellation takes effect at the end of the period already paid for. Amounts already paid are not refunded on a pro rata basis unless required by law.

The statutory provisions on liability for defects in digital products apply to the paid services. Your statutory rights in the event of defects remain unaffected and are not limited by these terms.

You agree not to misuse the app, not to upload unlawful content and not to infringe the rights of others. In particular, you may only process videos for which you hold the necessary rights and, where required, the consent of the persons shown.

You use your device for filming at your own risk. Make sure it is mounted securely and stably (for example on a tripod or fence mount), choose suitable conditions and protect your device from weather, impacts and theft. You are responsible for damage caused by improper mounting, dropping or external influences.

Video recording and the AI analysis are computationally intensive. Increased battery consumption, noticeable heat build-up and the associated normal battery wear are inherent to this and do not constitute a defect of the app. Ensure sufficient charge and avoid operation under extreme conditions, such as direct blazing sun. Our liability is otherwise governed by the section “Limitation of liability”.

You may not reverse engineer, decompile or attempt to obtain the source code of the app or the website, except where expressly permitted by law. Automated extraction of content, circumventing security measures, distributing malware and any actions that disrupt or place an unreasonable load on the services are likewise prohibited.

In the event of breaches of these terms, in particular unlawful use, we may remove the affected content, temporarily suspend your access or terminate the contractual relationship for good cause. Where reasonable, we will notify you in advance. Your statutory right to also terminate for good cause remains unaffected.

The videos you upload or record remain your property. You only grant us the usage rights necessary to provide the services, for example to process, analyse and make your recordings available to you. You may export your own recordings and the clips created from them at any time and share them on other platforms.

If you share content publicly through the app or give us your express consent to do so, you grant us a simple, freely revocable and royalty free right to use these clips for marketing purposes, for example to show them on our own channels. You may revoke this consent at any time with effect for the future, for example by email to support@raqetai.com.

We only use your recordings to improve our AI models if you have given separate, revocable consent or have explicitly provided the recordings to us for this purpose. Details are set out in the privacy policy.

We strive to operate the service reliably but are only responsible for the availability of the services on our own systems. You are responsible for a suitable device and a sufficient internet connection. Maintenance, technical faults or adjustments may temporarily limit use. We cannot guarantee uninterrupted availability. Please report any defects to us without delay.

The automatic detection of rallies, the edits and the insights are generated by AI. We make no warranty as to their accuracy, completeness or fitness for a particular purpose. The results are for information only and do not replace professional or sporting advice. Any decisions you make based on the insights are your own responsibility.

The parties are liable to each other without limitation in cases of malice, intent or gross negligence, within the scope of a guarantee expressly assumed by them, and for damage resulting from injury to life, body or health.

For the breach of an essential contractual obligation whose fulfilment makes the proper performance of this contract possible in the first place and on whose observance the parties regularly rely and may rely (cardinal obligation), the parties are liable limited to the foreseeable damage typical for this type of contract at the time the contract was concluded, unless the preceding paragraph applies.

Otherwise any liability of the parties is excluded.

The provisions of the German Product Liability Act remain unaffected.

We may adjust these terms, for example when features or legal requirements change. We will inform you of material changes in good time. If you do not object within a reasonable period, the amended terms are deemed accepted.

If you download the app from the Apple App Store, the following additional notes apply. This agreement is concluded solely between you and us, not with Apple. Apple is not responsible for the app or its content.

Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price to you; to the maximum extent permitted by law, Apple has no other warranty obligation. We, and not Apple, are responsible for any claims relating to the app, such as product liability, legal requirements or the infringement of third party rights.

Apple and its subsidiaries are third party beneficiaries of these terms and are entitled to enforce them against you. You represent that you are not located in a country that is subject to a US embargo or that has been designated by the US government as supporting terrorism, and that you are not on any relevant US prohibited party list.

The law of the Federal Republic of Germany applies. Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.